Privacy Policy

Our privacy policy and practices are detailed below. Please read them thoroughly. This Statement of Privacy applies to the Ebflow website and governs data collection and usage.

Collecting and using personally identifiable information

You can visit our site and use many of our services without telling us who you are or revealing any personal information about yourself to us. It is only when you enter details to submit an enquiry or place an order with us that will you be asked to provide us with personally identifiable information.

When you fill in these forms, you need to complete certain fields (some are required and some are optional).

What we do with the information we gather

• Internal record keeping
• We may use the information to improve our products and services
• We may send promotional emails, linked to Cambridge Vacuum Engineering, which we think you may find interesting using the email address you have provided
• We may also use your information to contact you for market research purposes or to customise the website according to your interests

Disclosure of your identity

From time to time we receive requests to disclose the identities of our users.

We do not disclose the identities of our users unless we are legally required to do so. If a governmental agency, or a law enforcement agency, requests information in relation to the identities of our user, we will comply with the request.

If we receive a request by a third party that is not a governmental agency (for example, a request in connection with civil litigation), we will contact the user whose identity has been requested using the contact information the user provided during the registration process.

We will wait 10 days after notifying the user before deciding whether to comply with the request by disclosing the identity of the user, unless the request requires us to disclose this information before then. If we cannot wait 10 days because of the deadline in the request, we will let the user know the deadline included in the request when we provide notice that we received it.

Anonymous information

We collect anonymous information when people use our site, even if they have not entered their personal details. We will not share any anonymous information about your use of our site with third parties if we know that this information will be linked with your personally identifiable information obtained from another source, unless you have given us permission to do this.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at Cambridge Vacuum Engineering, Denny Industrial Centre, Pembroke Avenue, Cambridge, CB25 9QX. We will promptly correct any information found to be incorrect.


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Google Analytics Cookies

Like most websites we use Google Analytics to track visitor usage in order to maintain and improve our website. Google Analytics uses first-party cookies to track visitor interactions. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page. This service works by storing a small piece of code in your browser. This code is only accessible to Google Analytics and only when you are on the website.


We operate secure data networks protected by industry standard firewall and password protection. We have security measures in place to attempt to protect against the loss, misuse and alteration of your user data under our control.

Only certain employees have access to the information you provide us. While we cannot guarantee that loss, misuse or alteration to data will not occur, we try to prevent such unfortunate occurrences.

GDPR Readiness Statement

Cambridge Vacuum Engineering is committed to your privacy, keeping your personal data secure, and compliance with the General Data Protection Regulation (GDPR) which goes into effect on May 25th, 2018.

The GDPR is a new regulation by which the European Parliament, the Council of the European Union and the European Commission intend to strengthen and unify the personal data protection rights of all individuals residing in the European Union (EU). The GDPR also governs how the personal data of EU residents can be transferred and processed both within and outside the EU. The GDPR gives EU residents specific rights concerning the collection, processing, and storage of their personal data and aims to simplify the regulatory environment which governs how international business is conducted with regard to management of an EU resident’s personal data. Upon implementation, the GDPR will replace Directive 95/46/EC.

Cambridge Vacuum Engineering is actively working to ensure our processes and systems meet the rigorous requirements of the

GDPR and aims for full compliance on or before the effectual date. We understand that our customers may have questions regarding the terms of the GDPR and as such we have prepared this statement to assist you in your pursuit of understanding. You can access and review the entire legislation at the following link:

GDPR Territorial Scope

The GDPR applies to all Data Controllers and Data Processors who collect, process and/or store personal data of Data Subjects who reside in the EU, regardless of the Data Controller’s or Data Processor’s location. How does the GDPR define personal data?

Personal data is any information relating to a natural person (a ‘Data Subject’) that can be used to directly or indirectly identify that person.

Who does the GDPR consider a Data Controller?

A Data Controller is an individual or entity that determines the reason, purpose, terms and process by which personal data is captured and processed.

Who does the GDPR consider a Data Processor?

A Data Processor is an individual or entity that processes and stores personal data on behalf of a Data Controller.

Obtaining Data Subject Consent

A Data Subject must be presented with the option to provide consent for collection, processing and storage of their personal information in an intelligible format in an easily accessible form. Consent must provide clear and distinguishable information, in plain language, that accurately describes the purpose for which consent is being granted. Additionally, consent must be withdrawable in an easily accessible form. Cambridge Vacuum Engineering will have appropriate instruments in place to aid in proper navigation of these new GDPR consent requirements.

A Data Subject’s Right to Access, Update, Port and/or Request Deletion of Personal Information

A Data Subject has the right to obtain from the Data Controller confirmation as to whether personal data concerning them is being collected, processed, and/or stored, where these activities are taking place and for what purpose. Further, the controller must provide a copy of the Data Subject’s personal data, free of charge, in a common electronically readable format upon request from the Data Subject. Data Subjects also have the right to request that personal data being collected, processed and/or stored concerning them be updated and/or deleted upon request. Cambridge Vacuum Engineering will have appropriate instruments in place to aid in proper navigation of these new GDPR consent requirements.

Cambridge Vacuum Engineering is committed to safeguarding personal information as we believe that such is paramount to our mutual success and to maintaining the trust relationship already forged with our customers.